Dawid Łojewski

At All Cool, Dawid Łojewski is the one who steps in whenever an order for a cooler, a portable air conditioner or a fan goes wrong. Head of after-sales service and sales administration since 2015, he handles returns, warranty claims, order tracking and the dialogue with manufacturers whenever a batch shows a recurring fault. It is behind-the-scenes work, but a decisive one: he is the person who turns an isolated incident into an early warning, for instance when several customers report the same hinge issue on an electric cooler or the same error code on an air conditioner.

This closeness to customer complaints also shapes his approach as an occasional tester. Dawid has no fixed product section of his own, but the team gladly calls on him to put an appliance's extras through their paces: power cords, car cigarette lighter adapters, remote controls, replacement filters or drain fittings. His starting question is never the one from the manual, but the one from the customer who will call back six months later: does this plug overheat after two hours of use in a car, will this button withstand daily use, will this seal hold up over a full summer of travel? It is this claims-handler mindset, more than that of a simple tester, that makes his feedback so valuable to the rest of the team.

Dawid holds a mirror role on best-batteries.com, All Cool's sister site devoted to batteries and portable power, where he handles returns related to accessories and USB-C cables. It is a role he does not need to detail further here, since the two jobs overlap closely. His Polish background, together with an English as fluent as his native Polish, also comes in handy for All Cool: several air conditioner and cooler manufacturers based in Central Europe go through him to clarify a warranty point or speed up the shipping of a spare part.

On a personal note, Dawid is married with one child. The whole team knows, or rather good-naturedly puts up with, his all-consuming passion for chocolate, a long-running private joke that resurfaces at every coffee break and fuels banter even in the most serious meetings. Patient and diplomatic with customers and suppliers alike, he stays surprisingly tight-lipped about his own preferences on the subject, which has only fueled his colleagues' curiosity over the years.